About Zapper Edge

What is Zapper Edge?

Zapper Edge is a secure, scalable managed file transfer (MFT) platform built on Microsoft Azure. It combines high-speed file sharing with enterprise-grade security to meet the needs of modern organizations. Designed for ease of use, Zapper Edge simplifies organizing and transferring files in Azure by eliminating the need for complex cloud management tools. It also provides built-in features such as malware scanning, data lifecycle management, and protection policies to safeguard data and ensure compliance.

How do I use Zapper Edge for file sharing?

Zapper Edge is accessed through a web-based interface that makes file management straightforward. Users can browse folders, upload or download files, and even drag-and-drop multiple files or entire folders for transfer. To share files with internal or external partners, administrators simply grant them access to the appropriate account – role-based permissions ensure each user only sees authorized data. This approach eliminates the need for complex file transfer tools, streamlining collaboration.

Where are files stored with Zapper Edge?

Zapper Edge stores all files in the customer’s own Azure cloud storage. Each organization using Zapper Edge is linked to an Azure Blob Storage container that you specify, and you can choose the Azure region for each container to meet performance or compliance needs. This means your data remains in your Azure environment under your control, with Zapper Edge acting as a secure management layer on top of your storage.

How is the data lifecycle managed (retention and deletion)?

Zapper Edge leverages Azure Blob Storage features for data lifecycle management. Administrators can enable Azure’s Blob Soft Delete, which retains deleted files for a configurable period (e.g. 7 days) before permanent removal. During this retention window, deleted data can be restored, whereas without soft delete the files are removed immediately and irreversibly. This safety net allows recovery of accidentally deleted items within the set timeframe.

How can I send large files securely?

Use a managed file transfer solution like Zapper Edge. It enables you to send large files securely by encrypting data in transit and at rest, leveraging high-speed transfer protocols, and providing access controls and audit logs. This ensures your files reach their destination quickly and safely, without size limitations.

Platform & Features

What is the best alternative to using an FTP/SFTP server?

A modern Managed File Transfer (MFT) platform such as Zapper Edge is a secure alternative to traditional FTP/SFTP servers. MFT solutions eliminate the security gaps of vanilla FTP by adding encryption, user authentication (integrated with SSO), automatic virus scanning, and compliance enforcement. They also offer easy web portals and APIs, so you get the simplicity of a file-sharing app with enterprise-grade security – a far better approach than maintaining legacy SFTP servers.

Why are my file uploads failing?

Check your internet connection stability, ensure you have upload permissions, try uploading smaller files first, and check available storage space. Contact support if issues persist.

How can I get technical support?

Access self-service resources including the knowledge base, user guides, video tutorials, and FAQ section. For direct support, contact via email support, internal help desk, your organization's administrator, or emergency contact for critical security issues.

Security and Compliance

How does Zapper Edge protect data?

Zapper Edge provides multiple layers of security to safeguard data. All file transfers use end-to-end encryption: communication with the platform is secured via HTTPS/TLS, and data at rest in Azure Storage is encrypted with 256-bit AES encryption. The platform enforces strict role-based access control – users are assigned roles that precisely define their permissions, ensuring each person can only access authorized files and functions. In addition, Zapper Edge supports single sign-on with enterprise identity providers (Microsoft Entra ID/Azure AD), so organizations can utilize their own credentials and enforce multi-factor authentication for user logins.

Does Zapper Edge scan files for malware?

Yes. Zapper Edge automatically scans every file uploaded to the system. If malware is detected in a file, Zapper Edge clearly flags it with a warning badge in the interface and logs the event for administrators. The platform does not automatically quarantine or delete the file, allowing your team to investigate and remove it as appropriate. Malware scans typically complete within seconds for most files, so the security status is available shortly after upload.

How do I manage permissions across multiple organizations?

Each organization maintains isolated permissions while allowing cross-organization collaboration when authorized. Global administrators can manage permissions across all organizations, while org admins control their specific domains.

Can users belong to multiple organizations?

Yes, users can be members of multiple organizations with different roles in each. They can switch between organizations using the organization selector in the top navigation bar.

Platform & Features

Can Zapper Edge detect sensitive data in files?

No, Zapper Edge does not have built-in sensitive data detection capabilities. However, you can use the AI Agent feature to integrate external APIs that specialize in sensitive data detection, such as Azure AI Content Safety, Google Cloud DLP, or custom AI services that scan for personally identifiable information (PII), financial data, or other sensitive content. Simply configure an AI agent with your chosen data detection service, then run it on files you want to analyze—the results will be saved to your storage for review. This flexible approach lets you choose the best detection service for your specific compliance and security requirements.

What authentication methods are supported?

Zapper Edge uses enterprise single sign-on (SSO) for user authentication. Users can log in with their existing Microsoft Entra ID (Azure AD) or Google Workspace accounts, meaning they authenticate through a trusted corporate identity provider. This allows organizations to apply their own security policies (such as multi-factor authentication) to Zapper Edge access via their identity provider. By relying on SSO, Zapper Edge eliminates the need to manage separate passwords and aligns with corporate identity management standards.

How are user permissions managed in Zapper Edge?

Zapper Edge employs a role-based access control (RBAC) model to manage permissions. Each user is assigned a role that defines exactly what actions and areas of the system they can access. The platform comes with predefined roles (for example, regular users, administrators) and also allows admins to create custom roles by selecting specific permission modules to fit their needs. This fine-grained control ensures users only have the minimum access necessary for their job, enhancing security and governance.

Does Zapper Edge provide auditing and compliance support?

No, but Zapper Edge keeps a detailed audit trail of every user action so administrators can see who did what and when. These activity logs can be filtered and reviewed in the interface by auditors.

How secure is my data in Zapper Edge?

Zapper Edge implements bank-grade security with AES-256 encryption at rest and in transit, zero-trust architecture, role-based access controls, comprehensive audit logging, and SOC 2 Type II compliance certification.

How does single sign-on (SSO) work?

Zapper Edge supports Azure Entra ID, Google SSO. Users can authenticate using their existing corporate credentials while maintaining secure access controls.

What happens if there's a security incident?

Zapper Edge's security team provides continuous 24/7 monitoring with automated threat detection to proactively identify and respond to potential risks. In the event of a security incident, we immediately initiate our established response protocol, which involves containing and mitigating the threat, conducting a thorough investigation to determine the root cause, and notifying users with detailed reports as required by compliance regulations such as GDPR or HIPAA. Since Zapper Edge is deployed on Microsoft Azure's secure cloud infrastructure, Microsoft's advanced security and incident response mechanisms are also leveraged to address any infrastructure-related threats, ensuring enterprise-grade protection and rapid recovery.

Where is my data stored and who controls it?

Your data is stored exclusively in your own Azure subscription and geographic region of choice. Zapper Edge deploys as a managed application within your Azure environment, meaning you maintain complete control and ownership of all data. We never store or have access to your data in our systems.

I'm getting permission denied errors. What should I do?

Verify your role assignments with an administrator, check if you're in the correct organization context, ensure your account is enabled and active, and request additional permissions if needed for your job function.

Integration and Customization

Does Zapper Edge integrate with AI or intelligent agents?

Yes, Zapper Edge includes AI Agent integration that allows you to process files using external AI services such as OpenAI, Azure AI, or custom AI APIs. When an AI agent is run on a file, Zapper Edge securely sends the file to the configured AI service for analysis and then saves the AI-generated results back to your Azure storage for easy access. This feature is fully user-controlled — you choose which files to process and which AI agent to use — and all processing activities are logged for auditing. You can configure multiple AI agents for different purposes, such as sensitive information detection, data cleansing, anomaly detection, document summarization, image analysis, audio summarization, NER detection or sentiment detection.

Can we integrate Zapper Edge with our systems or customize it?

Yes, Zapper Edge offers flexible integration and customization options to fit enterprise needs. It provides a REST API that allows you to integrate Zapper Edge’s functionality (file uploads, downloads, user management, etc.) into your existing applications and workflows. The platform also supports standard protocols like SFTP for connecting with legacy systems and scripts. For unique requirements, organizations can work with Zapper Edge to tailor solutions – for example, assisting with data migration from older MFT systems or developing specific feature enhancements – to ensure the platform seamlessly fits their business processes.

Does Zapper Edge support SFTP for file transfers?

Yes. Zapper Edge includes native support for SFTP (Secure File Transfer Protocol) as part of its flexible file exchange capabilities. This allows you to use SFTP clients or automated scripts to transfer files to and from Zapper Edge, enabling integration with legacy workflows that rely on SFTP. The SFTP feature works alongside Zapper Edge’s web interface and API, giving you multiple options to securely transfer files.

Performance and Scalability

How does billing work with Azure deployment?

Since Zapper Edge is deployed in your Azure subscription, you receive direct billing from Microsoft Azure for all storage, compute, and networking costs. This provides complete cost transparency and leverages any existing Azure credits or enterprise agreements you have. Zapper Edge's managed service fee is separate and covers application management, updates, and support.

How do I manage storage costs and optimize Azure spending?

Zapper Edge provides detailed Azure cost analytics, automated archiving to cheaper storage tiers (Hot, Cool, Archive), intelligent duplicate detection, and lifecycle management policies. You can set up automated rules to optimize storage costs while maintaining compliance requirements, all visible in your Azure Cost Management dashboard.

How does Zapper Edge handle large files and fast transfers?

Zapper Edge is optimized for high-performance transfers, even with very large files. It leverages ability to stream data in parallel chunks and supports resumable transfers, so multi-gigabyte files can be uploaded and downloaded reliably. The default configuration permits up to 15 GB per batch upload for convenience, but administrators can raise this limit as needed to accommodate larger files.

Can Zapper Edge scale to support heavy workloads or large volumes of data?

Yes. Zapper Edge runs on scalable Azure cloud infrastructure, which means it can handle growing workloads by scaling up resources as needed. If file transfer volume increases, the underlying Azure App Service instance running Zapper Edge can be upgraded to a higher tier, and other components (like background processing services) can be scaled to increase throughput. Zapper Edge’s architecture is designed to offload intensive tasks (such as zipping very large folders) to background Azure services, ensuring the system remains responsive even during heavy processing jobs. This elasticity allows Zapper Edge to efficiently accommodate large numbers of users and very large files without performance degradation.

Deployment and Support

How is Zapper Edge deployed, and what is the pricing model?

Zapper Edge is deployed via the Microsoft Azure Marketplace as a managed application in your Azure subscription. Deployment is straightforward – you locate the Zapper Edge Managed File Transfer offer in the Azure portal, choose a subscription plan, and input a few configuration details; Azure then automatically provisions all necessary resources (the web app, container app, database, keyvault, etc.) in your environment. The service is licensed on a subscription basis with monthly pricing, which is handled through the Azure Marketplace plans (the charges simply appear on your Azure bill). In just a matter of few minutes, you can have a fully operational Zapper Edge instance running in your Azure environment and ready to use.

Platform & Features

Is a sandbox or trial environment available for evaluation?

Prospective customers can evaluate Zapper Edge via a trial or sandbox environment. Zapper Edge can provide a test instance or limited-time trial deployment upon request, allowing your team to explore the platform’s features with sample data before committing. This enables you to validate that Zapper Edge meets your requirements in a risk-free environment.

What support options are available?

Zapper Edge provides enterprise support to ensure customers succeed with the platform. For technical issues or questions, you can reach out to the support team via email at support@zapperedge.com, and they will respond during business hours. There is also a dedicated security contact (security@zapperedge.com) to report any security incidents or concerns, with prompt investigation by the security team. Additionally, Zapper Edge welcomes feature requests and feedback (e.g. via feature-request@zapperedge.com), underlining a commitment to continuously enhancing the product based on customer needs.

How is Zapper Edge different from other MFT solutions?

Zapper Edge stands out from traditional managed file transfer solutions due to its cloud-native architecture and deep Azure integration. Unlike legacy MFT systems that may require complex on-premises infrastructure, Zapper Edge is deployed directly into your Azure environment within minutes and leverages Azure’s managed services and global network for reliability and speed. It comes with built-in enterprise features such as Azure AD single sign-on, automatic malware scanning, and full audit logging by default – helping organizations meet security and compliance needs without extensive customization. Furthermore, Zapper Edge supports modern requirements like large file streaming, resumable transfers, REST API and SFTP integration out of the box, providing greater flexibility and performance compared to many existing MFT platforms.

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